Website Terms and Conditions

These terms and conditions of use govern your use of the TVH Sales website (the “Site”) and your relationship with Thames Valley Housing Association Ltd (“TVH”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these terms and conditions of use, please do not sign-up to or use the Site. If you have any questions on the terms and conditions of use please contact:

Use of the Site

The Site is provided to you for your personal use subject to these terms and conditions of use. By using the Site you agree to be bound by these terms and conditions of use.

Intellectual Property Rights

The intellectual property rights in the contents of, and the publications contained in, this Site are owned by TVH.

You may retrieve and display the content of the Site on a computer screen or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from us.

Governing law

These terms and conditions of use, and your use of the Site and/or our reservation service, shall be governed by and construed in accordance with English law and the English Courts shall have non-exclusive jurisdiction in connection with all matters relating to these terms and conditions of use.

International Use

We make no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Legal disclaimer

Although we aim to offer you the best service possible, we make no promise that the services at the Site will meet your requirements.

We cannot guarantee that your use of the Site will be uninterrupted or fault-free. If a fault occurs in the Site you should report it to and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Site as soon as we reasonably can.

We may update the Site from time to time, and may change the content at any time.

TVH seeks to ensure that all the material on this Site is accurate and up-to-date. Nonetheless, the content of the Site is provided without any warranty or responsibility and any of the content on the Site may be out of date at any given time.

You should not make significant decisions based on the information provided on this Site without obtaining appropriate independent advice.


TVH will not be responsible for any liability which may arise from your use of the Site or reliance on any content of this Site or any linked website.

Nothing in these terms and conditions of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation.


This Site may have links to other websites. TVH is not responsible for the contents of, nor does it warrant the accuracy or reliability of any material appearing on, any linked website. A link on this Site to another website does not imply any kind of endorsement or recommendation of that website.

Monitoring and viruses

Although care is taken to check and test material at all stages of production, TVH cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this Site.


You will be provided with a User-ID and password to access your account. You must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should update your password immediately.

If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.

Your details

Please ensure that the details provided by you are correct and complete. You must inform us immediately of any changes to the information that you provided by updating your personal details in order that we can communicate with you effectively.

Our right to suspend or cancel your use our services

We may suspend or cancel your right to use services immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

Data Protection

Your personal information will be processed in accordance with our Privacy Policy.


We use cookies (small files which remember a user’s electronic device) to help improve the Site in a variety of different ways. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Changes to these Terms

We may update these terms and conditions of use from time to time. Any changes will be notified to you via a suitable announcement on the Site. The changes will apply to the use of the Site after we have given notice. If you do not wish to accept the updated terms and conditions of use you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the updated terms and conditions of use.

Information about Us

The Site is operated by Thames Valley Housing Association Ltd.

Thames Valley Housing Association Ltd are a registered provider of social housing under section 111 of the Housing and Regeneration Act (2008). Member of the National Housing Federation. Tenant Services
Authority registration No. L0514. Registered under the industrial and Provident Societies Act 1965 (17375R). Includes subsidiary Thames Valley Charitable Housing Association.

Thames Valley Housing Association Ltd
Premier House
52 London Road

Tel: 020 8607 0607
Fax: 020 8607 9923